We are in business because it is our priority to make sure our customers are completely satisfied from start to finish. Our vertical cultivation techniques ensure that all of our CBD products can pass the strictest of quality testing that anyone could scrutinize to ensure YOU are happy with our products every single time you receive them. We provide inexpensive, fast shipping and orders typically leave our USA facilities within 24 hours of purchase.
Please Note: Orders placed on holidays and weekend days may include a slight extension of shipping time by 1-2 days. Additionally, unforeseen issues in weather, local postal services and other events may occur that could cause longer delivery times but we always ensure that you WILL receive your order.
Also please understand that local postal services are not part of the CBD SKY LTD company and are separate entitles. While we work closely with over 20+ global postal services we can not guarantee exact delivery times or dates.
Worldwide Shipping Insurance
Global Shipping Insurance is also available (for both domestic and international orders) during checkout @ $10 USD per $100 USD in order value. This ensures that NO MATTER WHAT your investment is protected. If your order is not delivered/received for any reason we will re-deliver it at no additional cost to you. If the original order is still not delivered successfully we will then refund the FULL amount of the original purchase price giving you full peace of mind. (Shipping insurance does not cover customs charges/fees/taxes if any, only non-delivery.)
Please make sure you look over the terms of service as well the Shipping Guidelines below:
CBD SKY LTD charges a small domestic flat fee for any shipment within the United States, including Puerto Rico, Hawaii, Alaska and other US territories. Domestic orders are normally received within 5 business days or less, but this is not guaranteed.
CBD SKY LTD successfully provides international delivery shipping to the entire continents of the Americas, Asia, Australia/Oceania, Middle East(only part of Africa) and Europe. International orders are normally received within 8-21 business days, but this is not guaranteed.
Please understand that we do not control the local customs laws/practices associated with each individual country. We cannot promise that you will receive the product if you country’s authorities do not allow delivery into the country. It is up to you to assess the law in your country. If an order is withheld by customs in your country, you will not receive a refund (unless you have purchase shipping insurance.) There are changes from time to time on international laws and you are responsible for keeping up with these changes. You may want to contact customs in your country to find out about your local laws before placing your order. There are some instances in which a package may be held due to a lack of customer information. You will have to provide that information. CBD SKY LTD is not liable or responsible for any import duties/taxes, including fees or payments, that may be required by customs for you pay in order to receive your order (shipping insurance does not cover customs charges, only non-delivery.)
INTERNATIONAL SHIPMENTS REJECTED AT CUSTOMS
We are not responsible for any shipments that are rejected at customs, no matter what country you are in. If we receive the product back and it is sellable based on our inspections, we will issue a refund. It is up to you, the customer, to make sure that what you are purchasing is legal in your country. At no time will we ever refund the shipping cost due to customs issues if shipping insurance is not purchased.
DAMAGE DURING SHIPPING
Because we diligently inspect every product before leaving our warehouse, we know that our products are leaving in great condition. You need to check your order as soon as you get it to ensure that there has been no damage during the shipment process. We always expect the outside of the package to show some signs of delivery travel. In rare cases, product may become damaged so we do ask if you have a case like this you contact us within 72 hours of receipt. Please contact us at [email protected] and provide detailed information and photographs if possible that clearly show the damage. CBD SKY LTD will either issue a refund for that product or provide a replacement at your request.
You may cancel your order anytime before the product is shipped without any penalty.