Return Policy

Effective Date: 2016 – Present

At Cbdsky.com, we are committed to providing high-quality products and a positive customer experience. Please review the following policy carefully before initiating a return, reporting a damaged shipment, or requesting an order cancellation.

1. General Returns

If you would like to return an eligible product, please follow the return process outlined below:

  1. Verify the Product: Please confirm that the product labels are from Cbdsky.com and correspond exactly with the labeling displayed on our website. We cannot accept returns for products that are not manufactured or sold by Cbdsky.com.
  2. Locate the QC/Lot/Batch Number: Locate the QC, Lot, or Batch number printed on the product container. A QC/Lot/Batch number must be provided for each individual product you wish to return.
  3. Contact Customer Support:
    • Your order number;
    • The QC/Lot/Batch number for each product being returned; and
    • The reason for your return request.
  4. Obtain Return Authorization: Once your request has been reviewed and approved, our Customer Support team will provide you with a Return Merchandise Authorization (RMA) number and specific return instructions, including the address where the product must be shipped.

Please do not ship a return to the original shipping or fulfillment address unless specifically instructed to do so. The designated return address may be different from the address from which your order was originally shipped.

  1. Return Shipping: Unless the return is due to an error by Cbdsky.com or a damaged product, the customer is responsible for all return shipping costs.
  2. Return Period: Approved returns must be received within 30 days of the original purchase date.

Returns shipped without prior authorization or without a valid RMA number may not be accepted.

2. Products Damaged During Shipping

Every product is carefully inspected and packaged before leaving our warehouse. However, products may occasionally be damaged during transit.

Please inspect your order promptly upon delivery. While minor exterior wear to the shipping package may occur during normal transportation, any product that appears to have been damaged during shipping should be reported to us within 72 hours of delivery.

To report shipping damage, please include:

  • Your order number;
  • A description of the damage;
  • The QC/Lot/Batch number of the affected product; and
  • Clear photographs of the damaged product and packaging, when possible.

After reviewing the information provided, Cbdsky.com may, at its discretion, issue a refund for the affected product or provide a replacement.

3. Order Cancellations

Orders may be cancelled at no charge at any time before the order has been shipped.

Once an order has been processed and shipped from our distribution center, it cannot be cancelled. If you no longer wish to receive an order that has already shipped, you may contact Customer Support regarding the applicable return procedures outlined in this policy.

4. Contact Us

For questions regarding returns, damaged products, or order cancellations, please
Email: support@cbdsky.com

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