In the event that an order return is requested, please follow these steps:
- PLEASE CHECK THAT THE PRODUCTS LABELS YOU HAVE ARE FROM CBD SKY LTD AND MATCH OUR WEBSITE LABELING EXACTLY.
- Locate the QC/Lot/Batch number(s) on the product container. You must do this for EACH individual item you wish to return.
- Once you have located this number, contact us by writing [email protected] and provide the QC/Lot/Batch number(s) associated with your product(s) and the reason why your wish to return your product(s).
- Once an email is received by our support team and your return is approved, you will receive an RMA (Return Merchant Authorization) number and the location where you will need to ship your returned products to. This is different than the original “ship from” address.
- Buyer must pay return shipping costs.
- Once these steps have been completed, returns are accepted within 30 days of purchase.
DAMAGE DURING SHIPPING
Because we diligently inspect every product before leaving our warehouse, we know that our products are leaving in great condition. You need to check your order as soon as you get it to ensure that there has been no damage during the shipment process. We always expect the outside of the package to show some signs of delivery travel. In rare cases, product may become damaged so we do ask if you have a case like this you contact us within 72 hours of receipt. Please contact us at [email protected] and provide detailed information and photographs if possible that clearly show the damage. CBD SKY LTD will either issue a refund for that product or provide a replacement at your request.
You may cancel your order anytime before the product is shipped without any penalty. Once and order ships from our shipping center it may not be cancelled.